Cutting wrong tolerances/dimensions

If this is a Ruida controller connected by USB, then that’s entirely likely.

While you can try various USB tweaks, the bottom-line advice is to use the controller’s Ethernet connection.

These discussions explore (in grisly detail) what to do for both Windows and Apple PCs:

Now, if it’s already using Ethernet, then other problems rear their ugly heads, but let’s rule out the obvious cause first. :grin: