Framing Not Working


The framing is not working on my Mac (Catalina) anymore. (It does work on my Windows machine)

When I click on frame. It does move from right to left but then stops, when it seems to move to the next point.

Cutting still works as normal.

The device info says : ruida rdlc320-a

Thanks in advance!

Hi !

Any ideas?

I am not sure how this slipped through, please accept our apologies in this delayed response.

What version of LightBurn are you using? We have had a few communication issues with the last few releases (9.21 +) affecting Ruida and Mac, but primarily Big Sur. All reports so far, identify 9.24 resolves these communication issues. Have you tried 9.24?

Thanks Rick,

Yeah, I am on 9.24


And to be clear, you are able to run a frame of the same job, with the same setting, from LightBurn Windows, correct?

Yes, that is correct. I can’t remember the version, but it did work on the Mac also when I was evaluating the software.

There have been a couple issues reported with Ruida 320A compatibility in the most recent . All of my hardware is packed for our upcoming move, but I’ll be looking into this soon. In the meantime, can you try going back to 0.9.20 and letting me know if that works properly for you?

You can download that version here: Release 0.9.20 · LightBurnSoftware/deployment · GitHub

Thanks Oz,

I tried to install 0.9.20, but it is giving an error

Installed 0.9.19 → framing correctly
Installed 0.9.21 → Not working correctly

Hope it helps :slight_smile:

Just an update. I updated my OS to Big Sur over the weekend. Still have the same behavior.