Getting my software switched to new computer

[Rick (Technical Evangelist)]

@LusBayLaser

PLEASE HELP!

If you look to the upper right of every page here, you will see our search tool () to help you find commonly ask questions.

Here is one of the top responses for your question:

How do I move my license to a new computer?

If you want to move an install of LightBurn to a new computer, follow these simple steps: Run LightBurn on the current machine Go to Help => License Activation and Trial Click “Deactivate License” to remove the license from this machine LightBurn will automatically quit [image] Run LightBurn on the new computer Enter the license key when prompted That’s it! Note that if you have a hard drive failure or cannot run LightBurn on the old machine for some reason, you can use the license porta…

@LusBayLaser

I am still waiting for LB to call

This is worth a read to help with understanding,

Why doesn't LightBurn have a phone number?

I feel like folks don’t understand why we don’t publish a phone number, so I’ll try to explain: With email or the forum, we can have ‘canned responses’ that cover 90% of what people ask, and sprinkle those into our replies, while answering the other 10% the old fashioned way. We encourage people to use the forum for this reason, but here other users can handle the really easy questions, or the ones that we can’t answer because we don’t have that hardware, experience with that kind of job, etc.…

Where did you reach out to us? I am not finding you in our ticket system based on your forum profile information. You should contact us for any license related issues via email to lightburnsoftware.com.