Having Trouble Connecting Device

[derekfrommalden (Derek)]

I have a second hand Red/Black Laser. I down loaded LB and tried to set up my device. I couldnt get it to connect. I connected the USB directly to the controller bypassing the plug and it connected. I was able to cut a couple things. I shut everything down and after reopening I can no longer connect. It sees the USB, but I cannot connect anymore I have a Ruida Controller

TIA Derek

[Rick (Technical Evangelist)]

Have you tried connecting using RDWorks? Also check that you are using a known good USB cable not exceeding 5 meters, unless using an active cable. Inspect and reseat each end.

This is worth review as well.

How to troubleshoot connection issues with USB

A very common problem with Windows systems and lasers is the way Windows handles USB connections - If it thinks a connection is idle, it can put the port into a power-save mode, which can make your device stop talking to it. This is especially common with laptops. If you are having issues where you often lose the USB connection after a period of time, try the following: Windows 7: Disable USB Power Management on Windows 7 Machines Windows 10: How to disable Windows 10's 'USB selective suspen…

[derekfrommalden (Derek)]

Thanks for the reply, I havnt tried RD works, is that a different software? The cord is about 4’ long. If i plug in the computer sees it but it doesnt say Ready, so i unplug and plug in numerous times before it will connect

[derekfrommalden (Derek)]

Also tried to change those setting and was able to get into both of those, but couldnt find what i needed. Im sure they are there but I didnt see it

[LightBurn (Oz)]

Did you install the driver at the end of the LightBurn installation?
https://lightburnsoftware.github.io/NewDocs/Installation.html#windows-installation