Importing images issue

Hello,

I am trying to laser engrave this police crest with my Jtech 2.3 watt laser. The first coloured imaged is what I was provided by the customer and after converting it to an SVG in Adobe Illustrator and placing it into Lightburn I get a very weird (dotted) image. This isn’t the first time that I have put something into lightburn and gotten this same effect.

Is there a different way that I need to covert this file before placing it into lightburn ??

Thank you!!