Lightburn crashes when trying to open a file

LightBurn Software Questions
1

Lightburn crashes when trying to import or even open a file. If I do recent projects it seems to open that just fine. Weird thing it did open them just fine, then started to crash. Any idea’s.

Windows event log has nothing too helpful in it.

Faulting application name: LightBurn.exe, version: 0.0.0.0, time stamp: 0x5c1353c6
Faulting module name: ntdll.dll, version: 10.0.17134.556, time stamp: 0x74bed8b0
Exception code: 0xc0000005
Fault offset: 0x0000000000016ee7
Faulting process id: 0x4998
Faulting application start time: 0x01d4cb17ae29fccf
Faulting application path: C:\Program Files\LightBurn\LightBurn.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4d73c175-e1a7-43ca-8a5e-b3f181392e4b
Faulting package full name:
Faulting package-relative application ID:

2

Try enabling the bypass flag shown here, lower right:

image

If you recently installed something that includes thumbnail / file preview extensions for Windows Explorer, that would be my first suspect. Unfortunately if they crash, they take the entire application with them.

3

Yup I found that just after I posted. It worked, though I don’t think I have any extensions installed. Other than something like source control. But it worked.