And it reset everything to the factory defaults… just like it’s supposed to do. Unfortunately, not the vendors settings… as you figured out.
You are not alone … A quick search of this site for a reset advises against it.
There are a couple of threads that may help… use the search option in the tool bar…
Here’s one… MW laser is a great source…
Here is one of my early lbset files… There are a number of things that are different between mine and yours so check it out before you load and run with it.
blue-laser-machine-settings.lbset (12.7 KB)
The esc key on the machines console with escape you out of a home operation and allow you to control the machine powered up without disconnecting anything.
In the end, it’s likely that you will have to figure it out if Cloudray doesn’t have a backup for you.
What was the reason behind a communication with Cloudray and a path to a factory reset?
If you have issues, sing out 
Good luck
