hi
completed the set up under win 7, however when selecting my galvo from the device menu the disconnected warning flashes from busy to disconnected all the time, have i done something wrong and is there anyway to fix the problem as at the moment the galvo won’t do anything
Hi Paul - I honestly don’t know if you’ve done something wrong. I would recommend emailing support, as commenting on an existing thread on the forum won’t get as much attention as a new post or an email.
The ‘disconnected’ state could be from incorrectly setting the laser type - have you imported the EzCad configuration that came with your laser?
Hi yes used the important function, and followed the steps in the instructions, seems I am able to select the galvo jpt 50w no problem, however when I go to use lightburn it flashes from disconnected to busy then displays an error at the bottom of the screen, even when I’ve used a different pc it won’t connect after allowing me to setup, got one more pc to try, I’ll try support tomorrow as well, cheers for the reply
Problem with JPT30 “nomopa”"
- choose Fiber Type = JPT and my laser began to move from the “busy” state to the “disconnected” state.
- choose Fiber Type = IPG_YLP ( state laser “ready”) everything is fine and you can engrave.
Support Response
Yes, this is a known issue and you can work IPG_YLP without worry.
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Thanks that’s worked, all fine now 
Please check if there is a difference in power
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