File transfer/com errors in LightBurn
Created by Brian Keith Bell
reported via phone
37 minutes ago (Thu, Jul 2 2020 at 8:30 AM)
Brian - I am not sure what’s going on. I keep getting a transfer failed when I try and send a file to the laser. Have shut off machine, restarted lightburn…? Of course I came out early as I have a bunch of tumblers to do. Suggestions?
No busy, not paused.
It’s saying it is disconnected
want me to remote in and have a look?
38 minutes ago (Thu, Jul 2 2020 at 8:30 AM)
I’ve initiated a remote support session to assist you better. Please join my session by clicking the below link and follow the instructions.
added a public note
5 minutes ago (Thu, Jul 2 2020 at 9:03 AM)
Initiated remote session. The PC is pinging the laser and there are no IP address conflicts. PC and DSP have been restarted multiple times.
Added another device instance via USB as a workaround. Machine and software function normally via USB. Will submit this issue to the LightBurn forum for assistance on the Ethernet issue.