just purchased a Nova 35, once machine was ready to go proceeded to install software and try to make the connection but i cannot seem to connect. i have tried via USB and ethernet with no luck. i have also tried marking the nova as safe on my Norton software and also disabled it for a bit to see if that worked. no luck. i tried installing the driver as recommended on this site and also with the RD works link that came with the machine with no luck. (it does not connect in RD works either) i do have a router and have tried plugging the ethernet into the router and also directly into the laser both with no luck either. the first 3 groups of #'s in my IP address are the same for both my computer and the laser.
I going to start with the assumption that your computer with LightBurn is connected to your home router by wifi or ethernet and your laser is connected by ethernet cable to one of the LAN ports on your home network router.
What settings do you have here at your Ruida control panel for IP address, and do you see âLan ONâ?
If you see Lan ON and your PC is also on the home network, then test your ability to contact the laser over the network from your computer by pinging it. Open a windows command prompt (Windows logo key +R, type in cmd, and enter) type in ping and then your laserâs IP address, and you should get a âreplyâ e.g.
Yes computer is connected via wifi, and ethernet cable is connected to computer and then to a port in the ASUS router. I have also tried connecting the ethernet direct from computer to laser and also via USB cord direct from computer to laser.
Ip address on laser is 192.168.1.100, Lan is ON
Did the ping and I did get a reply, see below. This is with the ethernet cable plugged into the ASUS router.
Do a screen shot and drop the resultant image on the reply windowâŚ
By the time I make it big enough to read, the itâs too pixelated to make out whatâs there âŚ
Sometimes itâs better with text to use the âpreformatted textâ icon
and paste it in there.
The âLan-onâ indicator in the Ruida console only means the hardware is connected âŚ
Did you manually add your machine to the devices? It will ask for the IP address.
If you can see it on the network then itâs responding and you should be able to use Lightburn.
Keep in mind the Ruida has a static IP, so doesnât query your router for an ip when it signs on the network⌠The router may issue that ip to another deviceâŚ
Pinging 192.168.1.100 with 32 bytes of data:
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Since you can ping it, it is available to your machineâŚ
That would indicate itâs between your Ethernet (which is working) and LightburnâŚ
That points to your computer OS blocking or interfering, if you follow my logicâŚ
Not being a Windows person I donât know if I can help much more of where to go and look⌠It appears that something on your machine is blocking access⌠So I donât know where to lookâŚ
Maybe @JohnJohn can clue you into something that can pinpoint the issue ⌠hang tightâŚ
Did you install the FTDI driver at the end of the LightBurn install? If not, thatâs the most likely reason that USB didnât work. Ethernet is good, but over WIFI is not recommended.
Turn the laser machine completely off, and then ping 192.168.1.100 again - if you still get a reply that would suggest that another device on the network is using the same address, which would explain the problems.
If this happens for you ping 192.168.1.210 and if there is no reply use that address instead for the laser and in the device settings in LightBurn (often the default IP pool range that DHCP uses for goes only up to 149 or 199 so a number in the 210-240 range is less likely to conflict with other devices).
Nicholas, what youâre suggesting is exactly what happened to me and how I solved it. My router assigned my lasers IP address to another device while it was off. I thought I was pinging my laser but instead a Wi-Fi smart switch was answering.
