Ortur Laser Is burning squares instead of designs

So I have an Ortur Laser Master 2 20w, I’m using a Macbook Pro, I’m not sure what version of LightBurn I’m using but I installed it a few days ago (I think V0.9.20), I got the G code one. It was working well but then yesterday it stopped halfway through a project, I thought it got unplugged. But it didn’t. now the laser Fire Button always seems to be shooting at 100% even though it says .25%. And I tried to engrave something but now it just burns a black box! I don’t know what to do, someone help, please!

$0=20

$1=50

$2=0

$3=0

$4=0

$5=0

$6=0

$10=1

$11=0.050

$12=0.002

$13=0

$20=1

$21=1

$22=1

$23=7

$24=600.000

$25=3000.000

$26=100

$27=2.000

$30=1000

$31=0

$32=1

$33=250.000

$100=80.000

$101=80.000

$102=80.000

$110=9000.000

$111=9000.000

$112=9000.000

$120=2200.000

$121=1800.000

$122=2500.000

$130=400.000

$131=430.000

$132=1.000

The settings aren’t wrong as far as I can tell. It’s possible that you have a dead laser module. @OrturTech - can you provide some way of verifying this?

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What would I need to do??

I’m not sure, which is why I asked @OrturTech to check in. He should be able to at least diagnose whether that’s the issue or not.

Ohh ok got it!

This is a complex one, i dont often come here as i should
Could you pop a ticket on ortur.tech/support
But for reference what i will ask is
a) own a multimeter?
b) if so can you read the output into the laser head (black /white cable) voltage without power connected, just USB and motherboard ON?

I’m new to the laser thing, so idk what a multimeter is but I’m assuming I don’t.

Is this info good enough??

https://ortur.tech/support/ticket/ortur-laser-not-working-properly/

I am getting help but maybe I could get a second opinion on what to do next? They haven’t answered yet and I’m trying to solve this issue fast because I had plans to do some work for a few people on the weekend. Thank you!