Problem saving a preview image

LightBurn Software Questions
1

I use the “Preview” image a LOT to show customers the layout of their product. After upgrading to version 1.4.03, Norton now clocks me from saving the file due to a suspicious file behavior. I believe it has something to do with Corel component, but this decreases my speed of production because now I have to save the file to my local drive and then copy and paste it to the customers folder on my NAS. Previously, I could save the file directly to the NAS without issue and it was not flagged as a threat by Norton. I certainly don’t want to reduce my security settings only to allow saving my preview images.

Please provide a fix for this.

The Crafts Man

2

How would you propose LightBurn address a false positive from Norton?

Are you certain the change in behavior is from LightBurn or is it a change to Norton?

Try downgrading to previous release to see if the behavior reverts.

3

I’ve already tried downgrading and it worked perfectly with previous version 1.04.01. This issue only showed up after I upgraded to 1.4.03. Also, I have not yet upgraded my laptop that is directly connected to my laser and v 1.4.01 is still working perfectly there.

My Norton has not had any upgrades or updates since I installed v1.4.03. The only change to my systems has been upgrading to LightBurn 1.4.03.

Other than this, I ABSOLUTELY LOVE LightBurn.

Kind Regards,
The Crafts Man

4

I don’t know what could be done on the application side to circumvent a false positive from Norton. But I’ll let the LightBurn folks address this.

Adding @JohnJohn for context.

1 Like
5

An update before 1.4.03 by Norton could be the cause. I have several computers running McAfee and had no issues with any. Norton controls what passes and fails, not Lightburn.

6

This is the message being displayed by Norton. I believe it has something to do with the Corel component embedded within Lightburn.

image

Kind Regards,
The Crafts Man

7

There might be a couple of ideas worth testing.

Some of the license handling changed slightly. If LightBurn is checking in with the License Server something subtle may be tripping Norton.

@thecraftsman It’s probably of interest to many of us, if you’re willing, please click “View Details” when prompted by Norton and recapture the screen.

It appears that an exception can be added to Norton. Adding Application Exception to Norton Firewall

I’d want to offer the notion of making an exception and making it as exclusive as possible while still addressing the unwanted behavior.

Whitelisting the License server in Norton might be all that’s needed.

8

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