Problems downloading and running Lightburn on Catalina 10.15.6

[nmoon (Nancy Moon)]

Hi, I just got a Mira 9 and am trying to download Lightburn on my MacBook Pro running Catalina 10.15.6. I downloaded it and was able to open it but it won’t find my machine at all. Then the company I bought from suggested that I delete Lightburn and try again. So I did that but it doesn’t seem to be deleting all of it so I can start fresh and have my Mac treat it like a new program that I’m trying to download and run. Does anyone have a suggestion??

[Rick (Technical Evangelist)]

You do not need to delete and re-install. This is incorrect information. How are you trying to connect? The ‘Find My Laser’ works over USB only. Please confirm which controller drives this Mira, I assume Ruida. If you are trying to connect via USB, you need to ensure you have the correct driver for communicating with your controller.

Lightburn V9.16 USB Connection Issue (MAC & Boss Laser)

This is a known issue with MacOS - it ships with a driver that conflicts with the one used by the USB chip in Ruida controllers. Wired Ethernet is probably going to be easier if that’s an option, or it’s possible to resolve the driver issue:

[nmoon (Nancy Moon)]

Thank you for the reply. I was using the USB connection to find my laser and it did not work. Unfortunately, I have no idea which controller drives my Mira. I don’t have an ethernet port on my Mac but could probably get an adapter for that. Ultimately I would like to resolve the driver issue if this enables me to wirelessly send jobs to the laser.

[LightBurn (Oz)]

The Mira uses a Ruida controller. I wouldn’t advise sending jobs wirelessly - the Ethernet adapter is likely going to be the best option.

This post describes connecting a Ruida via Ethernet:

How do I connect a Ruida controller with Ethernet?

Setting up a Ruida controller to connect via Ethernet isn’t hard, but it’s not quite as simple as just plugging it in. Follow these steps: 1) Get the IP Address of your computer: For Windows: Open a command prompt (click the Start button, type CMD, and hit enter). Type IPCONFIG and press enter. You’ll see something like this: [image] The one labeled ‘IPv4 Address’ is the interesting part - this is the network address of your computer on your local network. The first 3 groups of numbers …

And this post goes over a new driver that seems to fix the port locking issue:

Trouble getting 410C / Topwisdom to find my mac... NOOB

Thanks for your Help OZ but this So this did not work for me, probably because I’m using mac OS Catalina version 10.15.7… but the following did so hopefully this might be helpful for any future mac/ top wisdom users. Install FTDIUSBSerialDriverv 2.4.4 using the link below https://www.ftdichip.com/Drivers/VCP/MacOSX/FTDIUSBSerialDriver_v2_4_4.dmg (I rebooted trying to work out but you may not have to) When you reboot will get a message saying something like pen drive may cause damage, move to…

[nmoon (Nancy Moon)]

Thank you for the suggestions but they did not work.

We found and matched the IP adress with our Mira.

Tried different ports on the Mac

Installed ftdi 2.4.4 twice and rebooted. We did not get a May cause damage message like in the thread. Only had an error message for the Wacom pen software.

There was nothing to click allow in security and preferences.

Running Big Sur OS

Please advise what how to fix the frustration.

Does your support team schedule a session to take remote access to resolve issues at some point? That would be greatly appreciated

Thanks for your time.

[nmoon (Nancy Moon)]

Following the Rev suggestion

System information software extensions shows

Ftdi 2.4.4 is notarized yes loaded no

Nothing to allow like in the Rev post

Big Sur 11.1

Wasn’t sure if that extra info would help. Hoping it will for suggestions

[kerrylaw (kerry lawrence)]

Apple Thunderbolt to Ethernet adapter.