So I thought I’d come back here, full circle, and update my Monport experience…
After a few weeks of back and forth, Monport first promised me that they would (in their words):
- Make and ship the correct (transparent) cover plate.
- Send me the parts needed to mount the Y-Axis motor in the center.
- Send me the correct Bed Assembly, which will include the Hopper, the Blades and support for my existing Honeycomb Bed.
This was supposed to ship to me on 5/10/23. That did not happen. After waiting a few extra days, I emailed them several times asking for an update to the shipment of my replacement parts, and they backed off dramatically. After claiming that my emails were initially lost, they then said (again in their words):
- The cover can be manufactured and sent to you. We will arrange that part ASAP after getting your reply. (Supposedly this had already shipped.)
- It is confirmed that the Y-motor mount, the blade bed and the debris hopper are hard to develop because of the limitations of 60w. (Even though I have seen such units in other photos and even on their own website.)
They further stated that their message sent before was “mistransmitted.”
I guess that was their way of saying I had been lied to, when I was told that things were being taken care of. They have since agreed to provide me with the Transparent Cover, offered me a reasonable refund, based on figures that I had mentioned in previous email negotiations, and the choice of a free accessory (three different items were listed - I could choose one). Realizing that I was not going to get anything more, and wanting to put this whole misrepresented sale behind us… I agreed to their compensation and gift.
I am still awaiting the proper Lid to be manufactured and shipped, my refund was applied promptly to my balance due, and my upgraded Chiller is supposed to be delivered tomorrow based on FedEx tracking provided.
On reflection… I am happy with the overall quality of the Monport build, and the performance of the laser as it exists. I am still greatly disappointed that it was so badly misrepresented on their website and in their marketing materials (some of which have since been updated and some are still misleading their customers). There were features shown that heavily influenced my purchase decision, and they simply did not exist.
Now with several months of time spent in this wonderful lasering community, I can see that whether it’s Monport, or Omtech, or any other Chinese based manufacturer… this type of situation is not uncommon.
When a company says they have a U.S. presence, it can be as bogus as Monport’s Seattle Support address (which is a mailboxes-R-us type of location) or as frustrating as trying to communicate in broken English on China time zones. Don’t expect anything more, and you won’t be disappointed.
I have already modified my Monport machine, just as I had done to my no-name K40, and turned it into a productive tool in my shop. I love my CO2 lasers, and I can guarantee you that I will do even more diligent research and documentation when purchasing my next laser.
Yeah, that’s right… I’m hooked… gotta get me one of those Fibre Laser things next!
Thanx everyone for your help.
Jim