Software needs updating

[JohnJohn (John Johnson)]

Hi Dale,
First off, what kind of computer do you have?

Second, can you capture the error message you’re seeing with a screen-shot? I’d like to know if it’s operating system or anti-virus that’s causing it.

Happy to help get you moving if i can.

This may help you skip some steps in the future:

How To Ask For Help

Folks, When asking for support for LightBurn via this forum, email or anywhere else, please keep the following tips in mind for the fastest and most helpful answers. Please provide these details: What machine do you have? What controller does it have , and what firmware it is running? Are you running the latest version of LightBurn? Is the issue new, or has it happened before? What kind of computer is it, and what Operating System is it running? Please note these things: Please speak in co…

if, on the off chance it’s a Mac the video in the middle of this thread may help.

Software ( where my update )

Did you install this new version? If you double-click the DMG file that was downloaded, you will be asked if you want to replace the current version. Have you been through this process? This is also worth review, Installation & Setup - LightBurn Software Documentation [Installing LightBurn on MacOS]