Updated software will not launch program

[Zero915 (Scott Burke)]

I just installed the new update. Now i can’t get it to launch… like at all. Can someone please help? This is my computer info…
|Windows 11 Home
|Processor |Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz|
|RAM|8.00 GB (7.67 GB usable)|
64-bit operating system, x64-based processor|
Again please help.
Thanks, Scott

[patricr (Patrick Rose)]

This has come up a lot since the 1.7 launch. A quick search of the forum revealed this:

Lightburn prerelease not launching

Going morning, I have been using the 1.7 prerelease for a few weeks now. Lastnight I closed the program and went to open it and nothing happened. I tried my 1.6 and it opened fine. I tried 1.7 again and still nothing. I uninstalled 1.7 and downloaded the lastest release and installed it. The install went fine. But again, when I double click the desktop icon, the curser spins like it is going to open and nothing happens. I never get a lightburn splash screen. Has anyone encountered this i…

[Zero915 (Scott Burke)]

I got this response from support. If your having this issue try this… it worked for me.
Please install these two updates to C++ runtime. Then try again to launch the program.

https://aka.ms/vs/17/release/vc_redist.x64.exe

https://aka.ms/vs/17/release/vc_redist.x86.exe

[Gary (Gary Nelson)]

Well I tried the 2 C++ updates and reinstalled version 17, but still no luck. More checks needed in my case. First time I’ve ever had a problem with ab update… guess it was my turn.

[David65 (David Tung-Yep)]

Thank you worked for me.
I installed latest version 1.7 and it failed to launch, uninstalled 1.7 and reinstalled 1.63 and it worked. Reinstalled C++ runtime for x64 bit windows 11 and then restarted PC. Reinstalled 1.7 as Administrator but on a different drive and it now launches as it should.
Cheers, Dave

[David65 (David Tung-Yep)]

Yes, I had the same experience. Followed the comments below and it now works.