USB device not recognized, The last usb device you connected to this computer malfunctioned, and Windows does not recognize it”

Hello,

I’m having issue connecting to my ortur laser 15W. I get the following message:

"USB device not recognized, The last usb device you connected to this computer malfunctioned, and Windows does not recognize it”.

I’ve uninstalled the drivers and installed them again (VCP_V1.5.0_Win10_Win8_64bits) since I have a WIN 10 with no luck.
After the installation there is no new device in device manager. I’ve enter it manually → Device manager → Action → Add legacy hardware → adv option → Ports(COM & LPT) → Selected STMicroelectronics and Model STMicroelectronics Virtual COM Port (the only one available).

After doing this I get a new one installed under Ports (COM & LPT) → STMicroelectronics Virtual COM Port (COM7), but it has the following error:
"
This device cannot start. (Code 10).
The specified request is not a valid operation for the target device.
".

I’ve tried with the supplied cable and with another one (5m long, worked with this all the time, no issues).

Also tried on 2 laptops and 1 desktop, all of them running on WIN 10 and have the same problem.

Can someone please help?

Thanks!
Cheers,
Marian