Did you previously use a USB hub? This is what happened to me - it could find the laser and set it up, but then nothing more because universal serial bus finds it hard to do serial comms sometimes idk.
Anyway, try using a USB-C to USB-A hub or dock and from there a USB-A to USB-C cable (ie the one supplied). This way the controller on the laser is found as a USB-Serial port on the Mac.
USB-hub macOS workaround (and possibly for other systems) with ESP32 (e.g. Creality Falcon)