Failed to connect to the server due to network error - Trial version MacOS

[LaserVix (Vik S)]

Hi!
I just downloaded the trial version for MacOS (using macbook air M2, MacOS Sonoma).
The version was downloaded from the official site (Download / Trial – LightBurn Software) and I assume it’s the newest version (1.5.02).

I can install the software and can open it to the start screen.
When clicking on “Start your Free trial” an error window opens with the following text “Failed to connect to the server due to network error”
My internet connection is working.

I have seen that others have had the same problem on the forum. There also appears to be some solutions found for windows users.
Would appreciate if someone could help with this problem from a MacOS perspective?

Thanks in advance.

[gilaraujo (Gil Araújo)]

Uncertain if this could be a local or broader network issue
I am assuming you can connect to lightburn domain well as … well you are here!

Do you have on mac any security software/Firewall or similar?

Edit: can you connect to this website. Is lightburn licensing manager
https://lightburn.cryptlex.app

[LaserVix (Vik S)]

I can connect to the link, but don’t have a login.
I have innactivated my firewall, VPN and other types of security software. It didn’t fix the problem.

[jkwilborn (Jack Wilborn)]

Probably should ask someone who has dealt with this… @Rick can advise you of the issue…

[JohnJohn (John Johnson)]

It’s a bit of a longshot but I seem to recall some of the Mac computers needing Rosetta. I think it was for RISC architecture which is Apple silicon (as opposed to intel). I’ll look into it.

[LaserVix (Vik S)]

Rosetta installation should not be the problem, as i can install and open the software, the problem is with activating the free trial.
However i tried Installing Rosetta (2), no luck with that either.

If anyone has any other ideas I’m all ears.

[Rick (Technical Evangelist)]

I share a few posts with options for connection and things to check. Please let us know how you progress.

Licensing Setup - Configuring different license options

LICENSING SETUP Allowing all users on a computer to use the same ‘System Locked’ license: A System Locked license is locked to the specific computer it is installed and activated on. Users can manage their license via the ‘LightBurn Help’→’License Management’ menu. Licenses can be activated or de-activated as required. Windows 1: Update to the latest version of LightBurn and make sure it’s installed and licensed as normal. Close the program or the rest of the process will not work. 2: Open…

“Failed to connect to server due to server error” message:

“Failed to connect to server due to server error” message: Server error means that the software isn’t able to connect to the license server for some reason. Try again to make sure it wasn’t a temporary glitch. If you have a firewall, you might need to tell it that LightBurn is allowed to talk to the internet If you have a firewall, you can whitelist api.cryptlex.com port 443 (the license server) If you are behind a proxy, you may need to enter the proxy details into the license screen in Ligh…

License Connection through Proxy

Our School has a proxy so we cannot connect to the license server. Do you have Windows environment settings we can add to “let the software know” to go through a proxy, i.e. TI software use: In the Variable name field, type TI.HttpsProxy. In the Variable value field, type : proxy:port

License Connection through Proxy Erroring again

https://forum.lightburnsoftware.com/t/license-connection-through-proxy/41035/11?u=jeffs The license connection through the proxy has stopped working again. Are you aware of any changes been made to the license portal network. Our white list has not changed.

[gilaraujo (Gil Araújo)]

for the sake of diagnostic would this confirm or deny a “successfull” connection attempt?

[LaserVix (Vik S)]

Thanks for all the help.

Got it working. Not really sure what I did or didn’t do.
The only difference I found from previous attempts was that i updated a my VPN that had come with a new update (Nord VPN).
Although I don’t think that was the problem/solution, because earlier I couldn’t get it working even if I had shut down VPN completely.