As discussed 2 yrs ago, ( Galvo rotary framing issue ) now this is showing up again on the latest release. When framing sections on my galvo rotary, now it freezes and will eventually it crashes…. SO FRUSTRATRING.
Windows 10 machine, Mopa 200w JCT with rotary.
If you install the previous version solve the problem?
If so, I think that is something Devs should be aware.
Agree with @Kuth, the developers need to know this… Wonder how they know they crashing and can’t stop it..?
Maybe @Aaron.F can bring it to their attention.
You can also reply with the crashlog.txt file that should be in your desktop.
Support asked me to install the Candidate release 2.1 to see if it fixes the issue. It did not fix anything and still crashed. I even reinstalled my drivers, rebooted, and everything works fine.It only happens with the framing of a rotary job.
No crashlog was left on the desktop either. They had me go in the help, copy, paste a file and send it to them.. I have not heard anything since.
That is good. I means they are working on it.
They need to know that it didn’t work.
The recommended version has fixes that may or may not resolve the problem. If you haven’t fixed it, they need to review what might be happening to resolve it.
If you haven’t already informed them, please do so they can take further action.
This information should also be communicated to them. The more information they have, the easier it will be to find a solution.
That’s my point of view, obviously.
They have all this info.
We do know, and we have all the info collected, but none of us have been able to reproduce the issue internally, even running the exact same configuration of LightBurn version, settings, laser controller, and file. (We’ve tried it on at least four different systems already)
The issue Dale is having is different than the one linked above - that one was freezing, not crashing, happened for multiple users, and has been fixed for a long time.
So far I’m at a loss as to what’s causing this, and Dale is the only user we have reporting it as far as I know.
My next step is likely to inject a bunch of extra debug logging and send him a custom build to try, if he’ll stop swearing at us over email. I’m not motivated to support abusive customers.
I never use the framing on that window. I find it annoying. I just use the framing on the laser control window to align the top and bottom. Use the Show me for center line and a tape measure to see how wide it’s going to be on the project.
Send me a custom build if needed, whats the worst that can happen? We all end up with a better product?
All of a sudden here in the forum here you want to discuss a fix, not what started out as wasting both our times by copy/paste things to try AFTER I had stated they had been tried in the email itself…See this is much better to have an actual discussion to get this situation addressed.
SO I took the exact same file, ran it on another laptop with same laser and same usb cord. It didnt crash on that one, however it did this pictured above and split only the lower section of the logo not the top. The N and T are supposed to be closed together in a pill shape. I ran exact same laser settings as the other pc.
???
The copy/paste was, as I explained at least twice in the email thread, so I had the exact configuration that you do on your computer, so I could try to reproduce the crash on my own system, with identical settings. If I can’t make the crash happen on my end it’s nearly impossible to debug.
What you copied (Support Data) is a capture of all your LightBurn settings - *everything* - which lets me run a local version as close to your config as possible without having you send me your computer. If I can make it crash, I can ‘catch it’ and figure out why.
There was nowhere in the thread that I said I wouldn’t help, or wasn’t trying to help. You started combative, not us. To clarify, here’s your first message: (note the title of the image)
My first reply after the support agent got you to copy your support data for us, and you accused us of wasting time:
Your reply to that, and my response directly below it:
After which I sent a video of what I see on my end to show you that it’s working, with your config, your file, and the same card.
Did you receive those replies? I haven’t gotten a response. I never said I wasn’t going to help, I said so far I haven’t been able to reproduce your crash. The settings you say are crashing, the settings in your support data, and the settings in your screen shots are all different, which isn’t making this easier.
We haven’t been rude to you at all - we’ve been genuinely trying to help, despite your best efforts to prevent it. Do you want to argue, or would you like to try to get this resolved?
Did you configure it the same for things like Steps per Rotation, acceleration, etc? That looks like the rotary missed steps. What order do the shapes run in? They should all be scanning together, so I don’t get why the lower part would be in sections like that.
You left out some of the email which is why I responded that way, but it looks like you prefer to go that route as you keep bringing it up than a fix the issue.
The settings you copied launch in Beginner Mode. Were you in beginner mode on one of the computers you tried? The settings capture you copied for us needs to come from the computer that was crashing, in the configuration that was crashing, or it’s not useful.
You also have the ‘Start Marking’ pin enabled. Do you have a foot pedal that you use to run jobs? If not, set that to ‘None’ because it’s possible for electrical noise to make it trigger. It’s not impossible that if that triggered while you were framing it could do something weird.
(In the F3 menu, on the Ports and Laser Settings page)
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These are the settings from the config you sent:
And these are from the rotary marking window:
Are those correct? I ask because the settings in these don’t appear to match the settings in your screen shots in the email, which is part of the reason we keep going around in circles.
I need everything from the machine that’s crashing, which is why the support agent asked you to copy the support data - the LightBurn project file doesn’t contain a lot of the rotary settings, and your screen shot doesn’t show the motor settings, just the rotary marking window.
And this is what I see when I frame your file, with the settings as close as I can get them to your screenshots, using the support data you sent:
You just said, “First cup ran fine. Copied the settings, exact same file…” then said “this PC with exact settings ran in a different order” - So, this was a different PC than before? How did you copy all the settings to the new PC?
LightBurn has a thing called Bundles - you can go to File > Preferences > Export Bundle and choose what to export, and you can import that on another PC. If you do it this way, you can make sure it copies everything, including all the preferences like Beginner Mode, your laser settings, rotary settings, all of it. If you didn’t do that, and just copied the file over, and set up the laser again, you might have config stuff that you did on the other machine that isn’t on this one.
Beginner Mode in particular can be a strange one - it will force everything to scan horizontally, and there are a few other options it forces (to reduce UI clutter for newbies). If you had beginner mode on the new computer, but not the old one, that could explain why it ran in a different order and acted funny.
Your slices are tiny, so if you ignored the “this is scanning horizontally” warning when you try to run it and just kept going, it might engrave weird too, because scanning horizontally while you’re splitting horizontally means that the sections for the laser to be on are about 0.02mm long - you’d get tiny little bursts instead of the laser being on for full scans, which is why it warns.
