I paid for Lightburn Pro but it won't update and theres no way to contact support so WTF!

[Kconde (Kim Conde)]

I paid for Lightburn Pro but it won’t update and theres no way to contact support so WTF!

[thelmuth (Tim Helmuth)]

Email support@lightburnsoftware.com

[parsec (FerAS)]

You can also check License Portal:

How to access the license portal to manage your own activations

The license system used by LightBurn has a web portal that users can access to view the computers on their license, and do some basic tasks like view the computers activated on your license, deactivate unused computers, or process an Offline Activation . If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3rd party vendor, we will need to assign your license key to your email address for you to gain access. Contact us at support@lightb…

Or your Firewall:

“Failed to connect to server due to server error” message:

“Failed to connect to server due to server error” message: Server error means that the software isn’t able to connect to the license server for some reason. Try again to make sure it wasn’t a temporary glitch. If you have a firewall, you might need to tell it that LightBurn is allowed to talk to the internet If you have a firewall, you can whitelist api.cryptlex.com port 443 (the license server) If you are behind a proxy, you may need to enter the proxy details into the license screen in Light…

[Rick (Technical Evangelist)]

@Kconde

no way to contact support so WTF!

Welcome Kim, and thank you for the question. We are here, staffed with support professionals, and our Dev team gets involved here as well. And as Tim (@thelmuth) identifies, you can also reach out to support using the address he provides. We try to let folks know how to make contact, so we are glad you found this forum where we can assist you.

Looking into our systems, I see you have 2 keys with one seat allocated. Our latest public release for LightBurn is version 2.0.05, which I see you are running.

What are you trying to update, and what information is shared with you when trying to do this?

[misken (Melvin)]

@Kconde

I paid for Lightburn Pro but it won’t update

Maybe to add: what did you expect? LB Pro and Core are identical; you won’t notice any change in the user interface. The difference is the set of controllers that can be used.

[LightBurn (Oz)]

Googling or looking at your website comes up with the forum as well as our support email address:

We don’t have a phone number, but there are multiple ways to contact us.

When you purchase an update, the email confirmation you are sent includes instructions on how to forcibly trigger the update, as sometimes it takes a bit of time for your computer to re-sync with our license server. Have you tried following those steps already and it’s still not working?