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[Rick (Technical Evangelist)]

So I want to offer you some ideas but you provide zero about your system, setup, OS, version of LightBurn or anything else I can work with. You did not add any info to your forum profile.

So I have to ask…

@jcannon92

Does anyone have any ideas?

How To Ask For Help

Folks, When asking for support for LightBurn via this forum, email or anywhere else, please keep the following tips in mind for the fastest and most helpful answers. Please provide these details: What machine do you have? What controller does it have , and what firmware it is running? Are you running the latest version of LightBurn? Is the issue new, or has it happened before? What kind of computer is it, and what Operating System is it running? Please note these things: Please speak in co…

Please Help Us Keep the Forums Organized and Support Efficient

Please Help Us Keep the Forums Organized and Support Efficient [PLEASE READ THIS] Hi Folks, As the LightBurn user base continues to grow, it becomes more and more challenging to make sure everyone that needs help, gets help. So please help us keep the community organized in these simple ways so that everyone, including LightBurn staff members and other members of the community, can be most efficient when providing support: First, please ask for help properly, providing details such as what ma…

Filling out your profile with your Machine Details:

When you sign up for the account on the forum, there should be a field to fill out what Machines you have. Please make sure you have this filled out and it is accurate with your Machines you have, and what Controllers and Firmware they run.

You can edit this by clicking on your profile icon in the top right (on desktop browser), clicking the gear icon in the menu that pops up, and going to the Profile tab.

@Rick has a very nicely filled out profile:

This will save you the trouble of typing out your machine details on every support request, and save us the trouble of asking for them every time.

Thank you for helping us be as efficient as we can be in providing support to everyone!