LightBurn Camera No Image Win10

Hi,

I have searched the forums, but found no solution for me. I found many similar issues, but the topics were all closed.

I have a new LightBurn 140 degree camera. The camera works fine in the Windows Camera app, and shows in the drop-down list of LightBurn camera, however I am unable to select the camera to proceed with lens calibration. There is no image displayed in the viewing window. I am using the provided USB cable (about 8’) and have tried each USB port on my PC.

Windows 10
LightBurn 0.9.16
140 Degree LightBurn camera in mount.

Please help!

If the Windows Camera app shows an image, that’s good, and means the camera is working properly.

Have you followed the guidance here?

I appreciate the quick response. I do not have a 3rd party anitvirus installed, just Windows Defender. It does not appear to be causing the problem; I did disable all the firewalls and re-attempted without success. I did not see any other settings that might block camera access.

Windows- Settings- Privacy- Camera set to allow apps access to camera. LightBurn IS NOT listed in the Apps list. I don’t know how to add it??

I attempted to run LightBurn in compatibility mode for Windows 8 with “recommended settings” but had same results; no image.

I have the same new Lightburn camera except I am running IOS Catalina. It registers in the Lightburn app but no picture when I try to calibrate it.

I need help!

We’ve been without power for 4 days (now restored), so things are slower than usual.

In LightBurn, please do the following for me:

  • Select ‘None’ for the camera
  • Go to Help > Enable debug logging
  • Select the LightBurn camera
  • Wait a moment for it to try to connect (count to 10)
  • Quit LightBurn

You’ll find a file called LightBurnLog.txt in your Documents folder. Post it here, or email it to support@lightburnsoftware and include a link to this thread so I know what it’s for.

13:02:10.039 D: “LightBurn 0.9.16” “Sat Aug 8 2020”
13:02:15.359 D: Clipboard data present:
13:02:15.359 D: ()
13:02:17.882 D: “Lenovo EasyCamera” “\\?\usb#vid_5986&pid_0364&mi_00#7&2658dfd3&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
13:02:17.882 D: “LightBurn Camera” “\\?\usb#vid_15aa&pid_1555&mi_00#7&1ca80613&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
13:02:20.414 D: -----------------------------------------------
13:02:20.414 D: Select Camera
13:02:20.414 D: -----------------------------------------------
13:02:20.457 D: Format: 0 2592 x 1944 @ 15 fps
13:02:20.475 D: “enumControls getProcParam 6 failed - Element not found.”
13:02:20.484 D: “enumControls getProcParam 9 failed - Element not found.”
13:02:20.485 D: “enumControls getCamControl 10 failed - Element not found.”
13:02:20.485 D: “enumControls getCamControl 11 failed - Element not found.”
13:02:20.485 D: “enumControls getCamControl 12 failed - Element not found.”
13:02:20.485 D: “enumControls getCamControl 13 failed - Element not found.”
13:02:20.490 D: “enumControls getCamControl 15 failed - Element not found.”
13:02:20.493 D: 10
13:02:20.527 D: “pSource->GetCurrentDeviceMediaType failed (PREFERRED_SOURCE_STREAM)\n - The request is invalid in the current state.”
13:02:20.527 D: “pSource->GetCurrentDeviceMediaType failed (FIRST_SOURCE_VIDEO_STREAM)\n - The request is invalid in the current state.”
13:02:28.598 D: Clipboard data present:
13:02:28.598 D: ()
13:02:50.406 D: Clipboard data present:
13:02:50.406 D: ()
13:02:53.197 D: Align output unchecked
13:02:53.198 D: EV: 1018 took 10 uS
13:02:53.199 D: EV: 1013 took 403 uS
13:02:53.200 D: EV: 1018 took 14 uS
13:02:53.200 D: EV: 1009 took 1039 uS

I have had the same issue with same camera just got in. did everything you asked above and didnt work as well. Here is my log.txt file

18:39:03.413 D: “LightBurn 0.9.16” “Sat Aug 8 2020”
18:39:08.070 D: “LightBurn Camera” “\\?\usb#vid_1bcf&pid_0b15&mi_00#6&1340e285&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
18:39:08.070 D: “Integrated Webcam” “\\?\usb#vid_0c45&pid_670b&mi_00#7&21b06cb5&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
18:39:09.301 D: -----------------------------------------------
18:39:09.301 D: Select Camera
18:39:09.301 D: -----------------------------------------------
18:39:09.365 D: Format: 0 3840 x 2160 @ 30 fps
18:39:09.415 D: “enumControls getProcParam 6 failed - Element not found.”
18:39:09.445 D: “enumControls getProcParam 9 failed - Element not found.”
18:39:09.445 D: “enumControls getCamControl 10 failed - Element not found.”
18:39:09.445 D: “enumControls getCamControl 11 failed - Element not found.”
18:39:09.445 D: “enumControls getCamControl 12 failed - Element not found.”
18:39:09.445 D: “enumControls getCamControl 13 failed - Element not found.”
18:39:09.461 D: “enumControls getCamControl 15 failed - Element not found.”
18:39:09.461 D: “enumControls getCamControl 16 failed - Element not found.”
18:39:09.462 D: 9
18:39:09.498 D: “pSource->GetCurrentDeviceMediaType failed (PREFERRED_SOURCE_STREAM)\n - The request is invalid in the current state.”
18:39:09.498 D: “pSource->GetCurrentDeviceMediaType failed (FIRST_SOURCE_VIDEO_STREAM)\n - The request is invalid in the current state.”
18:39:28.469 D: Align output unchecked
18:39:28.482 D: EV: 1018 took 48 uS
18:39:28.482 D: EV: 1013 took 879 uS
18:39:28.482 D: EV: 1018 took 45 uS
18:39:28.482 D: EV: 1009 took 2977 uS

I’m having the same issue. I haven’t been able to use my laser for a month or so, and reset my computer. Previously the camera and everything worked. The computer makes the notification sound when the camera is plugged in, and when I reinstalled Lightburn it gave the message “setting up lightburn camera” during install

17:33:40.903 D: “LightBurn 0.9.16” “Sat Aug 8 2020”
17:34:12.473 D: Clipboard data present:
17:34:12.477 D: (“text/html”, “text/plain”)
17:34:12.489 D: -----------------------------------------------
17:34:12.489 D: Select Camera
17:34:12.489 D: -----------------------------------------------
17:34:12.543 D: Format: 0 2592 x 1944 @ 15 fps
17:34:12.564 D: “enumControls getProcParam 6 failed - Element not found.”
17:34:12.575 D: “enumControls getProcParam 9 failed - Element not found.”
17:34:12.575 D: “enumControls getCamControl 10 failed - Element not found.”
17:34:12.576 D: “enumControls getCamControl 11 failed - Element not found.”
17:34:12.576 D: “enumControls getCamControl 12 failed - Element not found.”
17:34:12.576 D: “enumControls getCamControl 13 failed - Element not found.”
17:34:12.582 D: “enumControls getCamControl 15 failed - Element not found.”
17:34:12.586 D: 10
17:34:12.738 D: “pSource->GetCurrentDeviceMediaType failed (PREFERRED_SOURCE_STREAM)\n - The request is invalid in the current state.”
17:34:12.738 D: “pSource->GetCurrentDeviceMediaType failed (FIRST_SOURCE_VIDEO_STREAM)\n - The request is invalid in the current state.”
17:34:13.572 D: Align output unchecked
17:34:13.575 D: EV: 1018 took 15 uS
17:34:13.576 D: EV: 1013 took 850 uS
17:34:13.578 D: EV: 1018 took 15 uS
17:34:13.578 D: EV: 1009 took 1880 uS

Can you both try this for me?

The above replacement basically just tries to apply get the stream settings a couple times in a row, with a small delay in between, in case the system is slow and the camera isn’t streaming yet.

Can you folks also reply with what kind of computer you have? CPU / Speed / Memory? I’m trying to understand if this happens because the computer is slow, or there’s a driver issue, or something else.

Hi,

It did not work. New log file follows:

17:27:38.206 D: “LightBurn 0.9.16” “Sun Aug 9 2020”
17:27:40.952 D: “Lenovo EasyCamera” “\\?\usb#vid_5986&pid_0364&mi_00#7&2658dfd3&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
17:27:40.952 D: “LightBurn Camera” “\\?\usb#vid_15aa&pid_1555&mi_00#7&1ca80613&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
17:27:42.838 D: -----------------------------------------------
17:27:42.838 D: Select Camera
17:27:42.838 D: -----------------------------------------------
17:27:42.875 D: Format: 0 2592 x 1944 @ 15 fps
17:27:42.894 D: “enumControls getProcParam 6 failed - Element not found.”
17:27:42.903 D: “enumControls getProcParam 9 failed - Element not found.”
17:27:42.903 D: “enumControls getCamControl 10 failed - Element not found.”
17:27:42.903 D: “enumControls getCamControl 11 failed - Element not found.”
17:27:42.903 D: “enumControls getCamControl 12 failed - Element not found.”
17:27:42.903 D: “enumControls getCamControl 13 failed - Element not found.”
17:27:42.910 D: “enumControls getCamControl 15 failed - Element not found.”
17:27:42.916 D: 10
17:27:43.313 D: “pSource->GetCurrentDeviceMediaType failed (PREFERRED_SOURCE_STREAM)\n - The request is invalid in the current state.”
17:27:43.314 D: “pSource->GetCurrentDeviceMediaType failed (FIRST_SOURCE_VIDEO_STREAM)\n - The request is invalid in the current state.”
17:28:15.952 D: Align output unchecked
17:28:15.955 D: EV: 1018 took 15 uS
17:28:15.956 D: EV: 1013 took 903 uS
17:28:15.958 D: EV: 1018 took 15 uS
17:28:15.958 D: EV: 1009 took 1411 uS

My computer is an older Lenovo (originally Windows 7) running Windows 10, but I am able to verify the camera work with Windows Camera app.

Computer specs:
Intel i5-2410M @ 2.30 GHz
6 Gig RAM

Didnt work for mine either .

17:27:50.829 D: “LightBurn 0.9.16” “Sun Aug 9 2020”
17:27:52.674 D: “LightBurn Camera” “\\?\usb#vid_1bcf&pid_0b15&mi_00#6&1340e285&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
17:27:52.674 D: “Integrated Webcam” “\\?\usb#vid_0c45&pid_670b&mi_00#7&21b06cb5&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
17:27:53.911 D: -----------------------------------------------
17:27:53.911 D: Select Camera
17:27:53.911 D: -----------------------------------------------
17:27:54.012 D: Format: 0 3840 x 2160 @ 30 fps
17:27:54.069 D: “enumControls getProcParam 6 failed - Element not found.”
17:27:54.100 D: “enumControls getProcParam 9 failed - Element not found.”
17:27:54.100 D: “enumControls getCamControl 10 failed - Element not found.”
17:27:54.100 D: “enumControls getCamControl 11 failed - Element not found.”
17:27:54.100 D: “enumControls getCamControl 12 failed - Element not found.”
17:27:54.100 D: “enumControls getCamControl 13 failed - Element not found.”
17:27:54.116 D: “enumControls getCamControl 15 failed - Element not found.”
17:27:54.116 D: “enumControls getCamControl 16 failed - Element not found.”
17:27:54.116 D: 9
17:27:54.169 D: “pSource->GetCurrentDeviceMediaType failed (PREFERRED_SOURCE_STREAM)\n - The request is invalid in the current state.”
17:27:54.169 D: “pSource->GetCurrentDeviceMediaType failed (FIRST_SOURCE_VIDEO_STREAM)\n - The request is invalid in the current state.”
17:28:14.646 D: Align output unchecked
17:28:14.646 D: EV: 1018 took 46 uS
17:28:14.646 D: EV: 1013 took 925 uS
17:28:14.646 D: EV: 1018 took 41 uS
17:28:14.646 D: EV: 1009 took 2687 uS

Dell Pentium 3558U 1.70 GHZ
8Gb ram
windows 10 64 bit

Haven’t had any problems running any of other programs like CS6 photoshop, Adobe illustrator, or corel draw all at same time.

Hmm - This doesn’t look like the new library is getting used, so it’s possible I botched uploading it. It’s late, so I’ll take another crack at this tomorrow.

Ok, please try again - download the dll from the link above again (I’ve updated it) and re-post the results.

sorry didnt work

17:01:23.301 D: “LightBurn 0.9.16” “Mon Aug 10 2020”
17:01:25.370 D: “LightBurn Camera” “\\?\usb#vid_1bcf&pid_0b15&mi_00#6&1340e285&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
17:01:25.370 D: “Integrated Webcam” “\\?\usb#vid_0c45&pid_670b&mi_00#7&21b06cb5&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
17:01:26.649 D: -----------------------------------------------
17:01:26.649 D: Select Camera
17:01:26.649 D: -----------------------------------------------
17:01:26.711 D: Format: 0 3840 x 2160 @ 30 fps
17:01:26.765 D: “enumControls getProcParam 6 failed - Element not found.”
17:01:26.796 D: “enumControls getProcParam 9 failed - Element not found.”
17:01:26.796 D: “enumControls getCamControl 10 failed - Element not found.”
17:01:26.796 D: “enumControls getCamControl 11 failed - Element not found.”
17:01:26.796 D: “enumControls getCamControl 12 failed - Element not found.”
17:01:26.796 D: “enumControls getCamControl 13 failed - Element not found.”
17:01:26.812 D: “enumControls getCamControl 15 failed - Element not found.”
17:01:26.812 D: “enumControls getCamControl 16 failed - Element not found.”
17:01:26.812 D: 9
17:01:26.865 D: “m_pEngine->GetDeviceStreamCount failed\n - The request is invalid in the current state.”
17:01:39.992 D: Align output unchecked
17:01:39.992 D: EV: 1018 took 46 uS
17:01:39.992 D: EV: 1013 took 871 uS
17:01:39.992 D: EV: 1018 took 43 uS
17:01:39.992 D: EV: 1009 took 2372 uS

I don’t see any links to try.

Did you try the link provided above by Oz?

Same result; still does not work. I was looking for a new link.

11:43:16.815 D: “LightBurn 0.9.16” “Tue Aug 11 2020”
11:43:20.508 D: “Lenovo EasyCamera” “\\?\usb#vid_5986&pid_0364&mi_00#7&2658dfd3&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
11:43:20.508 D: “LightBurn Camera” “\\?\usb#vid_15aa&pid_1555&mi_00#7&1ca80613&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
11:43:22.545 D: -----------------------------------------------
11:43:22.545 D: Select Camera
11:43:22.545 D: -----------------------------------------------
11:43:22.578 D: Format: 0 2592 x 1944 @ 15 fps
11:43:22.598 D: “enumControls getProcParam 6 failed - Element not found.”
11:43:22.608 D: “enumControls getProcParam 9 failed - Element not found.”
11:43:22.608 D: “enumControls getCamControl 10 failed - Element not found.”
11:43:22.608 D: “enumControls getCamControl 11 failed - Element not found.”
11:43:22.608 D: “enumControls getCamControl 12 failed - Element not found.”
11:43:22.608 D: “enumControls getCamControl 13 failed - Element not found.”
11:43:22.616 D: “enumControls getCamControl 15 failed - Element not found.”
11:43:22.622 D: 10
11:43:22.647 D: “m_pEngine->GetDeviceStreamCount failed\n - The request is invalid in the current state.”
11:43:47.454 D: Align output unchecked
11:43:47.458 D: EV: 1018 took 11 uS
11:43:47.458 D: EV: 1013 took 382 uS
11:43:47.460 D: EV: 1018 took 12 uS
11:43:47.460 D: EV: 1009 took 1227 uS

Thank you. You may need to try again.

I tried again, did not work.

15:46:18.614 D: “LightBurn 0.9.16” “Tue Aug 11 2020”
15:46:20.790 D: “Lenovo EasyCamera” “\\?\usb#vid_5986&pid_0364&mi_00#7&2658dfd3&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
15:46:20.790 D: “LightBurn Camera” “\\?\usb#vid_15aa&pid_1555&mi_00#7&1ca80613&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global”
15:46:22.518 D: -----------------------------------------------
15:46:22.518 D: Select Camera
15:46:22.518 D: -----------------------------------------------
15:46:22.551 D: Format: 0 2592 x 1944 @ 15 fps
15:46:22.572 D: “enumControls getProcParam 6 failed - Element not found.”
15:46:22.581 D: “enumControls getProcParam 9 failed - Element not found.”
15:46:22.581 D: “enumControls getCamControl 10 failed - Element not found.”
15:46:22.582 D: “enumControls getCamControl 11 failed - Element not found.”
15:46:22.582 D: “enumControls getCamControl 12 failed - Element not found.”
15:46:22.582 D: “enumControls getCamControl 13 failed - Element not found.”
15:46:22.588 D: “enumControls getCamControl 15 failed - Element not found.”
15:46:22.595 D: 10
15:46:22.620 D: “m_pEngine->GetDeviceStreamCount failed\n - The request is invalid in the current state.”
15:46:50.525 D: Align output unchecked
15:46:50.529 D: EV: 1018 took 11 uS
15:46:50.529 D: EV: 1013 took 398 uS
15:46:50.531 D: EV: 1018 took 13 uS
15:46:50.531 D: EV: 1009 took 1230 uS