Read what I wrote. OZ needled his employees in the video. They didn’t seem to mind. He was on his best behavior with his customers.
Noted, and hopefully the OP has less sandpaper.
I’m keeping that one. I’ve pounded a few nails, pulled a few but found it takes so much less energy to be civil versus being a prat or holding a grudge.
[Okay… I’m putting my drill away]
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A long time ago an insurance salesman associated a drill with him selling me a policy.
He said when you buy a drill you are not buying it for the physical object but rather for the hole.
Much like a laser engraver 
Cheers
Sas
I am going to copy this and hang it on my wall.
I was one of the posters, but my last posting was meant to be a bell ringer. I think the dialog went on far too long, although I too rode the train.
At no point did I read anything posted by LB staff that was out of line for a company representative.
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Thank you Mikey! 
As an FYI, to assist with forum management, there is an option that will do just this, officially. You can ‘Flag’ a post and register a concern or express a comment directly with our team. Together, forward.
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I am very happy to read that the Lightburn team pulled together like the “Band of Brothers” and in the end finished their mission in a positive “light”…pun intended
Happy making fellow maker @MikeyH
Cheers
Sas
Thanks, I learned something new! Is there a manual for using the forum?
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Well, sort of? (i don’t like this answer ) We started to produce such a post, and intended to update as we turned more site features on, but haven’t updated this in a long, long time. We should, we will.
Here is the official version for ‘New Users’ as provided by Discourse Org., the platform used to provide this forum.
Specifically, ‘Flagging’:
I will drill onto these links. Thanks for your help!
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Discourse has all the formatting type information you can check out…
This is better than what I had (nothing), so thanks!
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It is now official here and available in the Resources section.