I purchased the Ortur as my first laser cutter to help me with the architectural models I need to make for school. I set it up today, and purchased the Lightburn software to use with my Mac. Everything seems to be working fine but the laser does not burn anything. It goes through the correct motions as if it is cutting it but when it is complete, the piece of test wood, that was sent with the machine, is completely untouched and cold. Not even a hint of the image it was meant to engrave. I have messed with the power, the speed, the number of passes and tried everything I have seen on the tutorials. However, in all of the tutorials it says I should hit the “fire” button for the laser to show so that I can center my material under it. However, the button is not on the screen where it is supposed to be.
p.s. I am unsure if this is a LightBurn issue or an Ortur issue, so I am contacting both.