The first picture illustrates the issue in question. I have burnt plenty of canvasses in the past. The laser is only a few months old, with probably less than 100 burns on it. It is a 20W laser, straight out of the box. The second picture is the image on lightbhrn i was trying to burn. It seems that my laser randomly increased to 100% in the MIDDLE of the burn. And when I came in to check mid way through, I noticed it and hit stop, the laser continued to burn at 100% until i hit the reset button. So even when I hit stop on lightburn, the laser kept burning at 100% without any input. So i reset it and tried again. Hit the “fire” button set at 0.50% and no doubt it was firing at full power, also didn’t stop after hitting the “fire” button again.
Please let me know if you’ve had similar issues and how i can fix this issue. Thank you for any help.
Read this topic. Laser stuck on 100%
Sounds like you have the same problem. Probably the motherboard. There are instructions on how they have you test it in this topic.
So i contacted 3dPrinters bay where I bought it from. Would they be the best bet or would you recommend going straight to Ortur? I guess I could do both. Just want to get the best service/replacement parts. Thank you so much for all the info!
Mine had been good for about a year now (Except for a broken TTL wire from repeated bending) so I have had no need to contact support. But from what I have gleamed from this forum their support has been helpful and quick to ship a new board if needed. Most people seem to get their replacement in about a week.
