Version 1.0 - MacOS issues with Ruida

LightBurn Software Questions OS Specific
32

I honestly can’t say why it’s doing this. My own Macs are working correctly, and files send and run as expected.

As I mentioned before, we’ve always had issues with MacOS and USB connections to Ruida controllers - not all users experience this, and not all versions, but I’ve never been able to figure out what the cause is. The chip used by Ruida controllers (FTDI) has a driver that conflicts with the one supplied by Apple, and that can cause weird issues. If you’re using a USB hub or USB-C to A converter, sometimes those are the problem, and just unplugging and trying a different USB port can help.

Ultimately, the most reliable option is to buy the USB to Ethernet adapter from Apple ($30) and connect a network cable directly from the Mac to the laser.

33

There are two links in this thread - one here, and one above it:

Those have helped others in the past, but again, it’s kind of hit & miss.

34

I decided to try downloading the previous version of lightburn and now it’s working fine again.

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35

For clarity, which version? Still connecting via USB, correct? :slight_smile:

36

9.24 using usb

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38

A post was split to a new topic: Mini Gerbil Issue on Windows 10 with LightBurn 1.0

39

Hi there.
This issue is happening to me also.
Mac BigSur OS 1.5 (20G71)
Updated to 1.0 and stoped working.
Same simpthoms as described in this thread.
Only one thing to add. When I send for example just a square, it works fine, if I send something a bit more “heavy”, it just does not move, Frame always work.
I guess I will go back to previous version.

Saludos, Jack.

40

Can you folks try this version?

https://drive.google.com/file/d/1cIsjUOFTHN_A0FX2V-y40sXMsUNNKMRo/view?usp=sharing

41

My Mac is connected over Ethernet to my laseer and have the same problem. I downloaded an older version but sometimes it cut and sometimes not. I still can’t figure out why. It seems the moment I multiply the columns of rows the laser doesn’t recognise it.

42

While it may appear to be the same, it is not. This post is addressing issues with Macs communicating over USB to a Ruida control system. Your setup is different.

When you say you are now using an earlier version of LightBurn, which version? Have you previously been successful using LightBurn with this laser system? What do you mean, exactly, when saying, “sometimes it cut and sometimes not.”? What is the flow or process you are using when you see failure? How are you providing the job, ‘Start’ or ‘Send’?

43

I believe I’ve got this sorted - I was finally able to get the issue to occur on a dev system with enough repeatability to be useful, and I think I’ve isolated the actual cause and fixed it.

@Judyrie, @JackRider, @Born2BlossomDesigns, @bluebellpaper

Can you try this version and let me know if it also works for you?
https://drive.google.com/file/d/16xb5NPplnw3ir42cAc62y3d9hI1FJVP-/view?usp=sharing

1 Like
44

Thank you for the link. I tested it and it seems everything is now working fine with this version. I really appreciate it.

45

Everything looks good except for the frames… Sometime the machine do the frame correctly, and sometimes the frame path stop in the middle. MAC (Catalina) with Ruida.

46

Is this version different then the last posted one above?

47

Me too… I have been using Lightburn on Mac for right at 2 years no connection issues until V1.0

Hopefully a little info I have gathered may help to solve it.

First I can talk to the laser one time (start) and it acts like it worked, no errors but the laser does nothing. If I then start job again it says laser not connected or busy. If I reset the laser I can again talk to it one time. Also I can “get position” anytime and it appears to be working.

So, Lightburn is connected to the laser but there is a communication issue. Also when I hit “update overlay” it does nothing (this is after sending the first “start”.

But like I said the “get position” does work. So I went back to the previous version and everything works as it should. There is definitely an issue with the V1.0 and communication. I am also on the facebook Lightburn forum and I have seen a lot of others having issues though I think most of them were Windows users.

Ruida Controller. Mac (latest OS).

48

There is no official Facebook LightBurn group, so those users should come here, or email us.

There is a version posted in this thread above that you can try:

There was a definite issue found and corrected there, and we should be releasing a patch shortly, I just want to have a few users verify that this is working for them.

49

@LightBurn sorry posted on the other thread. I did download and try this last night. Whati team into was that I could not move the laser position left/right/up/down manually using the move screen. It still responded to the home and to my saved position. Is there anything I can provide to help debug the issue?

50

I have tried the v1001 you posted to no avail

52

I’ve updated the version at the link posted above. Can people please try this new one?
https://drive.google.com/file/d/16xb5NPplnw3ir42cAc62y3d9hI1FJVP-/view?usp=sharing

Someone posted a symptom, saying the jog buttons in the Move window didn’t work for them, and that was the key to finding this recent error. (This is why we ask that you provide as much info as you can - the weirdest little details sometimes help home in on the problem)

53

Sorry, I posted on a different thread also @lightburn

I’m having the same issue and don’t have an ethernet port to use.

Cut has worked so far, also has small circle fills, but I cant send text fills. I’ve downgraded to 0.9.23, but that hasn’t worked. I’ve updated the prefs.ini file to one of the previously working backups, but nothing.

I’ve powered off laptop and laser, which hasn’t helped.

I’ve checked that the USB is selected from the dropdown and even tried finding the laser again in devices, but nope.

It frames the job and the jog buttons are working. I’ve tried converting the text to path, but that wont send either.

What I have found strange is I managed to get a couple of words to send in one font, but wont send if I change the font. Some words wont send in any font i’ve tried. Sometimes it will send, but when I mirror, it wont send. If I mirror it back, it wont send. I type in the same word again, it wont go… It seems to be really random, but no matter what I try, I can’t get the one word I need to engrave, in the font and mirrored. That’s all I’m trying to do is get one word. “Patrol” in the font Deloire. It was sending the letters individually, so I thought great, I’ll just lay all of them out individually, where I want them to be (and mirrored), but they wouldn’t send!

I’ve also seen the sending file box pop up, occasionally, which I’ve never seen before.

As I’m trying different things, to see if it will send, I’ve been stopping the job before it starts - just when the head moves. Though one time I let it start, LB hung, with the wheel turning and I couldn’t stop the engrave, and had to force quit once it finished, as LB was still hanging.

Sorry for all the detail, but you did say the more detail the better. Just hoping some of this helps.

As the downgrade hasn’t worked and the updated V1.0.1 isn’t working, I’m really stuffed up in a big way, so any advice would be greatly appreciated!

Whilst you work on a fix for the new version, how can I clear out the updated settings from 0.9.23 so that I can at least get that working, urgently?

Macbook Air M1
BigSur 11.3.1
Downgraded LB to 0.9.23
USB to Ruida
Bodor Laser