Hi Sarah,
Can you get it do this again?
The Console window will usually spit out an error message from the engraver to tell us what’s happening. If it’s happening often, it would be very valuable to some folks here to catch it and address it.
If the engraver doesn’t generate an error - it might not be communicating or it might not know that there is a problem - but that’s also good because that pins down what the problem could be.
Capturing the screen (or a chunk of the screen) with a screen capture tool can also help describe problems.
I’d like to walk through this and see what’s going on.
This might help with future requests.