Hi, thank you for your reply and sorry for my slow one I have been away from my laser.
When I say followed the advice and no luck I meant the advice from the linked thread where user Judehey was instructed to move over a preference file from the old computer to the new. I tried that but the new computer was still unable to pick up my laser.
When I go to devices down in the bottom right and click Find My Laser, the device discovery wizard scans the computer but does not find anything. The laser is plugged in and switched on at this point.
I went to my Windows Device Manager to see this: https://drive.google.com/open?id=1NonOJQQL4l1PcggKYlsdx1TohEwPrhyE
I’m certain this is my laser but obviously when I click Update Driver nothing happens, it cant find any.
I did try installing Elekscam again to see if that worked but it also was unable to find the laser/showed no ports. This is my first laser and I tried a different software after EleksCAM but before Lightburn (frantically trying to remember what it was called…) and am wondering if it changed the firmware, but surely that wouldnt be a problem if my old computer was fine working with Lightburn/this laser.
Again, I dont know much so if you need any more clarity just ask and I will try to provide.