Hi Friends, I ordered a new laser machine yesterday and would like to keep you a little informed about the process itself. I myself have been very interested in some of your new purchases and your overall experience in your machines itself but also in the trading process.
I bought and paid this OMT 60 Watt, 400x600mm, through Amazon.de, - because - the machine is delivered from Germany which is the closest country to DK.
Upon payment of the order, I received an error message from Amazon that the payment could not be completed. But at the same time I could see that my bank has reserved / approved the payment.
I tried to get in touch with Amzon but only got a chat robot to communicate with who could not understand anything, very frustrating and negative experience.
My bank will only cancel the money transfer if they received an acceptance from the supplier … Therefore, I canceled the entire order.
OMT wrote very quickly that they were sad about the process, but that it was not their fault and that the machine was sent and is on its way. If I do not want the machine I have to send it back but have to pay for return myself, OMT will come with a compensation for inconvenience.
I am very surprised and became even more so when I now also received an email from Amazon that the machine is on its way.
What a mess !!!
I wrote to OMT, thanked them for their fast service and wrote that of course I would like to have this machine.
Regarding Amazon, - the error message on my order page regarding errors in payment is still there !!! i’m disappointed with their service level and the lack of contact options beyond a f… robot. I very much hope that I do not need their help in connection with my new machine.