How To Ask For Help

Folks,

When asking for support for LightBurn via this forum, email or anywhere else, please keep the following tips in mind for the fastest and most helpful answers.

Please provide these details:

  • We need to know what machine you have, what controller it has, and what firmware it is running.
  • Are you running the latest version of LightBurn?
  • Is the issue new, or has it happened before? What kind of computer is it, and what Operating System is it running?

Please note these things:

  • Please speak in complete sentences with proper spelling, grammar and punctuation. Fragments and run-ons are not pleasant nor easy to read. We understand that many of our users are not native English speakers, and are more than accommodating, but some effort should be made from everyone please.
  • Explain what is happening. A picture tells a thousand words, but we need at least a few words explaining the context: what did you do, what the issue is, what the machine is or is not doing, and so on. Also please include pictures of the full screen, and then use words to tell us where to focus our attention, as described above.

Spell it out for us: "I did ___ , I expected ___ to happen, but instead ____ did / did not happen.

tl;dr: pictures, details, and punctuation, thank you.


Just a few steps to make the lives of the people helping easier, and to improve your odds of getting help.

Thank you.

4 Likes
Origin problems
About the Getting Started category
Lightburn seems to always run my cuts as 2 passes, no matter what I specify in the "Passes" field
Laser always says busy
Error 5 when hit home
Problem with rotary axis
Searching for "Start Speed" setting
Origin issues not moving to position on work area, keeps cutting in same spot
Who know why i can't open saved library in LB?
Creating Material Library
Coreldraw macro
Loosing position in larger cut files
Problemi incisione
We wobble when engraving small
I need help with my red-black Ruida 500x700 size laser
Lightburn made my xcarve go crazy
Photo help on tile
Circle Start/Stop
New Curved Text Option - Odd behavior
Marks at the cutting line
Software crashes
LIGHTBURN issues an error in orders $ 30 $ 31 $ 32
Messa a fuoco automatica
HELP ! New laser and its all messed up
Lightburn crashed
Factory setting
Lightburn not powering laser correctly
Suggestion for text to path tool function and "ghost" images
Camera calibration help
New User and laser signal is off, worked yesterday, what do I do?
Small Non Cut Areas
3180 Pro with 5.5w Diode running but no burn
Problem with 9.24
Camera ligthburn
Laser isn't adjusting to power changes
Need help with lightburn
Framing 04 01 2020
My program gets stuck on the Pan/Drag tool often
New user with questions - Laser not turning off between cuts
Image gets cutoff
Not cutting to scale
15W fixed laser diode, setting for cutt
Some lines seem to be burning darker
Laser not working
Engraving photo
Laser not Burn on wood
Laser head moves incorrectly
Cutting shapes too high
Mac Not seeing laser
Repeaded question
Help new to light burn
Transferring photos to Lazer
New user lightburn not responding help!
Laser dont cut through
Weird shapes in circles and letters
I need help in drawing line with my 60w machine
Power scaling not working and staying consistent no matter the power output
Mac keeps losing connection
Mini GRBL 2 big problems
Lost my mind in the shop
Laser to Software
Lasermaster will not burn
Burning Photos of a person
Newbie Image burning problem
Help, license issues
Burner is only completing top half of wording
3018 laser is fine in lasergrbl, but nothing in lightburn
Can’t get laser to burn anything
Image is shifting as its engraving
K40 max speed for raster engrave
Incisione laser lightburn
Calibrations within in the burn area
Ortur says busy and will not work
Error 22 . This is so frustrating
Lightburn does not work
Help i can not get anything to work
Stops during burn
New to the program and having issues
Laser won’t connect
Laser wants to move but not fire
Head moves but laser doesnt fire
Laser fade out and got wider when printing
Laser power setting
How do I get started burning/
Does lightburn have a debug or fault logging option. Strange failure in my cut pattern
Help need to figure this out
New to laser engraving with one problem
Upside down and backwards
Upside down and backwards
How to get proper settings for photos
Need help burning a photo
Lightburn will not operate ORTUR 2
Light brun program stuck
PLEASE HELP! Need help with G-code
Burning grid to base board?
Image sizing problems
No Laser Burn using lightburn
Lightburn on an Openbuilds Acro 1010
Missing part of text
Lockups on v0.9.22
Laser works, but won't burn?
Best settings of Lightburn on NEJE master 2s MAX
Laser connected and working but not engraving
Laser stop in middle
Hello fire button doesnt work
My score lines do not transfer to my laser
Lots of issues today... HELP!
Image chopped or not full image
Light burn mirror image problem
Laser skipping part of my design
Bad, not good vibrations
Cant seem to be able to set origin
Connection issue's
Why has the grid size suddenly changed?
File information
Graveur laser totemS
Lazer shutting off mid burn and not completing burn accurately
My images are backwards
I need help please
Ortur Master laser 2
Please Help Us Keep the Forums Organized and Support Efficient
Setup to cut the right size
Just getting started with Eleksmaker